Who did we speak to?Who did we talk to?
As an IT service provider, it is essential to be always on and accessible to your clients. But a cloud that is always on and accessible is useless if the product itself frequently fails. That is why Fundaments supports Kampen-based IT service provider GOsensit with reliable tooling and services.
Erik and Mario, how important is it for your clients to be always on and accessible?
Erik: “Very important, essential even. We have clients running 24/7 production who expect their IT to be available 24/7.” Mario: “Our clients, who are primarily in the logistics and manufacturing sectors, view us as their IT department. We handle everything related to IT: connections, hardware, the help desk, you name it. They don't really care how we arrange it for them, as long as it works and doesn't cause any hassle. Our clients don't want complicated infrastructure or servers; they just want their information to be accessible and available throughout the organization so they can focus on their core business. If the solution we provide isn't always on and accessible, label printers in warehouses stop, tablets on forklifts don't work, and drivers can't scan goods from their trucks; in short, work grinds to a halt. Our clients trust us to ensure they are always on and accessible.” Erik: “The challenge was to find a cloud and infrastructure provider that could guarantee its quality, so that we could offer that same guarantee to our clients.”
How big was the challenge of finding a partner that could offer this guarantee?
Mario: “It was quite a search. We had a good infrastructure provider, but they were acquired by another party that focused primarily on scaling up rather than service quality. That didn't suit us. We spoke to several providers, but we were specifically looking for a party that could switch a connection on the NDIX platform. NDIX is a network in the Netherlands and Germany that handles connectivity between the client and various services such as internet, telephony, and cloud solutions. We came across Fundaments via NDIX. We clicked immediately. They spoke our language, made no concessions on quality, and offered us guarantees through the right certifications. Many suppliers call themselves reliable, but I like to have that verified by an external party. Fundaments holds an international certificate for information security, among others. That certificate also covers availability, integrity, and confidentiality. Fundaments is also ISO 27001 certified. In short, an external party has determined that Fundaments does everything possible to minimize the risk of not being always on and accessible. That gave us the confidence to partner with Fundaments.”
How does Fundaments ensure that you are always on and accessible to your clients?
Erik: “We use Fundaments' infrastructure as the foundation to deliver our services to our clients. The ‘always on and accessible’ aspect is secured by using VMware’s highly available vCloud platform. With this tool, we are able to create virtual data centers for our clients. In addition to the vCloud platform, we use VMware tools such as Cloud Director Availability, which allows us to securely migrate on-premise environments to the cloud. Furthermore, Fundaments ensures a high degree of reliability by setting up the cloud solution redundantly. Thanks to Fundaments, we can therefore not only offer high-quality solutions to our clients but also the peace of mind that the solution is always available. That bit of certainty has proven itself well over the past few years. It is super stable.”
Disaster Recovery is an important part of being always on and accessible; how do you set this up together with the help of Fundaments?
Erik: “Our vCloud environments are equipped with backups based on Cohesity by default. Data is automatically replicated to Fundaments' second data center. Together with Fundaments, we also offer customized backup solutions for clients who want to secure their data locally as well.”
What makes the partnership with Fundaments so strong?
Mario: “The technology is always on and accessible, so the availability and certification are high, but what is also very pleasant is that we work with an organization that is always on and accessible. Fundaments is an organization that is easy to communicate with. We have a fixed point of contact who knows us inside out, but in reality, the lines of communication with everyone at Fundaments are short. You can easily reach anyone by phone, from specialists to the technical director. Everyone thinks along with you, everyone knows you, and you never feel like just a number. That is important to us.”
How do you view the future with Fundaments as a partner?
Erik: “We look forward to our continued partnership with Fundaments with confidence, as we keep delivering the highest quality to our clients together. We expect Fundaments’ services to remain perfectly aligned with our own. We are very positive about our future together.”
Related solutions
You want to focus on your core business without losing time on IT side issues, such as maintaining a complex IT infrastructure, right?
You can with Infrastructure as a Service (IaaS) from Fundaments, the secure and flexible cloud foundation for growth and innovation. Infrastructure as a Service is a fully sovereign virtual data center concept with all the benefits of a physical data center, complemented by the flexibility of scalability and configurability. IaaS provider Fundaments takes full care of your organization's IT infrastructure, so you can focus entirely on what you do best.
About the client
GOsensit’s mission is to provide ICT resources that contribute to achieving our clients' business results, both in a supportive and strategic capacity. GOsensit listens to your ICT needs, provides expert advice, and takes full responsibility for your ICT and telephony requirements. We manage every link in the ICT chain, serving as your single point of contact.
