Enterprise Support
With Fundaments Enterprise Support, you receive high-quality Cloud Support from our well-trained first-line and, if necessary, higher-level staff. This means: always receiving adequate support for incidents, change requests, and information requests. In addition, we intervene proactively or reactively 24/7 to ensure your Cloud environment is always online.
24/7 support
24/7 support from well-trained Cloud Engineers.
Clear communication
We make clear agreements and maintain transparent pricing.
Experts
Specialist teams for in-depth support.
Online portal
Online insight into the status of your requests.
How Fundaments Enterprise Support works
Fundaments uses a highly user-friendly self-service support desk. This allows you to submit reports, change requests, and information requests in a structured manner. Should the situation require it, you can of course also contact us by phone.
Our well-trained first-line staff provide the right support for the majority of incoming requests. If they are unable to resolve an issue, they will contact one of the specialist teams within Fundaments. In addition, Fundaments uses 24/7 monitoring, allowing us to intervene before you even notice a disruption.
Two variants: Prepaid and Postpaid Enterprise Support
Fundaments offers Enterprise Support in two variants: prepaid and postpaid.
With the prepaid option, Fundaments provides guarantees regarding response and/or resolution times for incidents, change requests, and information requests. You purchase Prepaid Enterprise Support in advance based on a mutually agreed number of hours per month, which we periodically review to ensure it remains appropriate. Fundaments' activities are deducted from these pre-purchased hours.
With the postpaid option, Fundaments only provides guarantees regarding response and resolution times for major incidents. Other incidents, change requests, and information requests are handled on a best-effort basis. With Postpaid Enterprise Support, hours spent are invoiced in arrears.
100% control over your data
Want to be certain where your data is located? The sovereign Cloud from Fundaments can guarantee that. This ensures your data resides on Dutch soil, is managed by a Dutch party—Fundaments—and provides you with full control over all your data. Fundaments' Private Cloud solutions form the foundation for a solid and reliable IT infrastructure, whether at your location or ours in the Netherlands. Our data centers are spread across seven locations in the East, Central, and West of the Netherlands. These are all Tier 3+ locations: the highest achievable class for a Dutch data center at this time. At a Tier 3+ data center, every aspect of security is covered, including guaranteed power supply, intrusion protection, water and fire detection, and climate control.
Comply with Dutch laws and regulations
With Fundaments' Cloud solutions, you comply with Dutch legislation for data storage and hold all relevant certifications (ISO 9001, ISO 14001, ISO 27001, NEN 7510, and ISAE 3402 type I and II). Fundaments' Dutch data centers also hold the same or comparable certifications. Furthermore, thanks to the NEN 7510 certification, our platform is suitable for supporting healthcare institutions.
