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CoBrowser over veiligheid en vertrouwen

Security, reliability and trust are important concepts when working with confidential data. We asked our partner CoBrowser, supplier of chat- and cobrowsing solutions, about their experience.
With CoBrowser software a chat button is installed on your website which invites visitors to a live chat and as a low-threshold way to connect with visitors. Thanks to the CoBrowsing feature it’s possible to view the visitors screen. For example, to assist them with tricky actions on the website. We speak to Frank Leegstra, director and security officer at CoBrowser. Security is very important to them. “We process personal data with the Live Chat function and cobrowsing. This needs to be properly secured.”

Security

For CoBrowser security consists of technical and organisational aspects. The technical aspect includes the software they use. “We guarantee security by having our technique frequently tested by third parties. We do this through pen testing. In addition, developers are aware of the risks and always consider that risks could become issues.”
“At organisational level we ensure that the right procedures are followed. For example, how you would deal with someone calling up with the request: ‘’Would you email me … password, please? I’ve forgotten.’’ We have ensured this by a strict set up of our services and rights. It’s very similar to the way Fundaments works. This way we ensure that everything is organised properly regarding security. This is reflected in how we select our partners.’’

Partner choice

It’s very important to CoBrowser to choose a partner with the same security standards as their own. “When you take yourself seriously, you need to take care of security. And that means not having to worry about how your partners deal with this. After all, you are as strong as your weakest link.’’ At Cobrowser they’ve noticed a huge difference in the market in how parties deal with security.  “There are companies who consider this less important. For us it’s essential, however, to find a partner who thinks the same way. That’s why we’ve chosen Fundaments. Security is a very natural part of our collaboration.’’

Certification is also an important part when choosing a partner. “We are not certified ourselves but build on Fundaments’ certification. You’re ahead of us in that respect. And we, and our customers, can benefit from that.”

“That’s why we’ve chosen Fundaments. Security is a very natural part of our collaboration.”

Trust

When collecting confidential data, it’s important that the user can trust that their data will be treated with care. “Security and trust are an important part of our DNA. We don’t consider it to be a scary thing. We don’t stick our heads in the sand but are aware that there may be gaps and we are actively working on this. Just like Fundaments. That’s about trust.”
CoBrowser deals with personal data a lot. “We have processor agreements. These vary (legally) per customer. How and where customer data is stored is agreed per customer. And all in accordance with to Dutch legislation.”

“We don’t stick our heads in the sand but are aware that there can be gaps and we are actively working on this. Just like Fundaments. That provides trust.”

Would you like to know more about services from Fundaments or more about certification please contact us. We’d be happy to tell you more about it.

 

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