Service & Support
At Fundaments, you have access to our service desk for all support-related questions. The service desk is easily reachable by phone, email, and the online Fundaments portal.
Direct access to experts
Always have direct access to our highly trained Cloud Experts who know your cloud environment inside out and can quickly escalate to second-line support if necessary.
24/7 availability
24/7 availability with direct access to our engineers.
Clear escalation paths
Clear escalation paths within the service organization, as well as to Fundaments' suppliers.
Complete peace of mind
Complete peace of mind for your cloud requirements.
Short lines of communication and personal contact
Our service desk is the central point of contact for all reports and handles the support and resolution of questions and incidents.
Our service desk is staffed by Support Engineers for all general inquiries. They can answer almost all questions immediately. If further analysis is required or if a change to the infrastructure or server architecture is needed, this team immediately coordinates with the appropriate Infrastructure, System, or AWS Engineers. Short lines of communication and personal contact are central to our approach.
Fundaments is designed for maximum peace of mind and has achieved high customer satisfaction for many years. It is no coincidence that personal and professional contact are part of our core values and daily policy. They form the foundation of our proactive and customer-oriented service organization. We continuously strive for maximum customer satisfaction.
100% control over your data
Want to be certain where your data is located? The sovereign Cloud from Fundaments can guarantee that. This ensures your data resides on Dutch soil, is managed by a Dutch party—Fundaments—and provides you with full control over all your data. Fundaments' Private Cloud solutions form the foundation for a solid and reliable IT infrastructure, whether at your location or ours in the Netherlands. Our data centers are spread across seven locations in the East, Central, and West of the Netherlands. These are all Tier 3+ locations: the highest achievable class for a Dutch data center at this time. At a Tier 3+ data center, every aspect of security is covered, including guaranteed power supply, intrusion protection, water and fire detection, and climate control.
Comply with Dutch laws and regulations
With Fundaments' Cloud solutions, you comply with Dutch legislation for data storage and hold all relevant certifications (ISO 9001, ISO 14001, ISO 27001, NEN 7510, and ISAE 3402 type I and II). Fundaments' Dutch data centers also hold the same or comparable certifications. Furthermore, thanks to the NEN 7510 certification, our platform is suitable for supporting healthcare institutions.
