Felloo

Every MSP needs a good backup, but how can you arrange this in a reliable, efficient and simple way? Felloo, specialist in Cloud communications, called on Fundaments for help. Commercial director Marthijn Groenewoud and technical director Jorian Broekhuizen explain how, thanks to Fundaments' solution, they can guarantee all their customers a good backup.

Marthijn, you reached out to Fundaments for help in revamping your backup strategy. What were the issues you were facing?

As a specialist in Cloud-communications, we have been a progressive player in the Dutch ICT market for over ten years. Due to our innovative nature, we had multiple platforms active with customers, which meant we also had to manage multiple services. This was inefficient and was distracting us from our core business: supporting our customers. Therefore, together with Fundaments, we decided to make a major migration action to a central platform to which we could simultaneously attach the most innovative backup solution: Cohesity. This was really a godsend for us. We had been looking for an advanced backup solution for some time, but in practice it turned out that many IaaS parties could not deliver 'top of the bill'. Fundaments was able to help us take our service to the next level. Backup is a large and essential part of that.

Why is backup of such great importance?

Customers simply expect their data to be safe from external threats and from human error, such as accidentally deleting an important document. The techniques by which you can arrange backup are becoming more innovative, but so are the threats. Security is our first priority, so we are always on top of this. This is necessary in our eyes, because loss of data can have major consequences and high costs for the customer. We therefore see good backup as a standard service. Customers must be able to rely on the fact that their backup with us is one hundred percent guaranteed. We have therefore looked together with Fundaments at how we can integrate the innovative tools they offer into our solutions so that we can always offer the highest quality services to relieve our customers.

Fundaments has proposed Cohesity as an innovative backup solution, Jorian can you explain what exactly this tool is all about?

It is a backup solution in the Cloud for our IaaS customers. Cohesity ensures that we can easily restore a backup ourselves at both environment and file level. We can do that based on a retention and frequency that we choose in accordance with the customer. In other words, how far they want to go back in time with data recovery and how often they want a backup to be performed. When necessary, our engineers can provide our customers with a solid backup at the push of a few buttons using Fundaments' self-service portal. In turn, Fundaments ensures on the back end that the backup technology is active 24/7. So, Fundaments is not needed in the implementation. They lay the foundation and we build on it.

In other words, this solution gives you a high degree of self-reliance, how important is this to you?

Extremely important. This self-reliance means that we no longer have to contact a backup company, but can help our customers directly. In this way the customer has their restored data as quickly as possible so that they can get back to work within 15 minutes. Not an unnecessary luxury since our customers often require daily backup at the file level due to human error.

Besides the self-reliance, what appeals most to you about the Cohesity solution?

The fact that we are completely disburdened as an MSP. The backups run in the data center, Fundaments also handles the monitoring and testing and we don't really have to worry about anything anymore. Fundaments takes care of the complete backup solution for us.

So, you have fully outsourced your backup to Fundaments, what are the advantages of that Marthijn?

The biggest advantage is that it allows us to focus on our core business again: delivering smart Cloud-communications solutions, setting up modern and secure workplaces and supporting our over 3,000 customers. And therefore not managing backup. Thanks to Fundaments' Cohesity solution, we can guarantee all our IaaS customers that their backup is well taken care of.

What was the decisive reason to partner with Fundaments?

We clicked right away. Both of us are innovative and we get along well at the technical as well as the management level. It really is a partnership. We strengthen each other and continue to innovate our services together. For us it was also important to have a data center partner that is certified at a high level. In other words, ISO/NEN, but also definitely ISAE type 2 certified. Fundaments met these requirements, which was of great added value.

How do you see the future in partnership with Fundaments?

I foresee further strengthening our partnership and continuing to innovate on our services together. The market is changing rapidly and we need to keep up with the latest technologies and innovations. As long as we continue to work together at this level, I am convinced that we will have a very bright future ahead of us.‍