Critical systems in reliable hands: Extendas has chosen Fundaments for 10 years
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Critical systems in reliable hands: Extendas has chosen Fundaments for 10 years
Paying at an unmanned fuel station. Using a car wash late in the evening. Or a customer initiating a transaction via a mobility card. There is a good chance all three situations are enabled by Extendas. This Enschede-based company has been developing solutions for fuel stations and car washes in the Netherlands and Belgium for 25 years. Their three core products: back office (ERP), point-of-sale systems, and mobility platforms. “Together, they often form the beating heart of our customers’ operations,” says Tim Bethlehem, CEO of Extendas. “That requires an infrastructure that is just as reliable as our software.”
The move to Cloud
Extendas originally started with ERP systems running on premises. Around ten years ago, the development of Cloud products began, including a point-of-sale system and customer portals. Tim explains: “We quickly came to the conclusion that we needed a hosting partner who could offer continuity, security, and scalability. Since then, Fundaments has been hosting and monitoring our systems 24/7. That gives us a great deal of peace of mind. But our customers benefit as well, through easier access, reliability, and high availability (uptime).”
Act quickly, short lines
Although nearly all communication takes place digitally, Extendas appreciates that Fundaments is also physically nearby. “It’s not a must, but it helps. When needed, you can quickly sit down together at the table. That’s simply impossible with a Google or Amazon.”
What is especially valued, however, is the personal contact. “Our technicians can switch directly, simply by phone. And if I need to align something commercially, I can reach out to Dennis, our account manager. Sometimes we just want to brainstorm, for example about sustainability. In those moments, it’s great that Dennis thinks along with us from our perspective, without it immediately turning into a sales conversation.”
Moving along and setting boundaries
The collaboration with Fundaments also proves its value at critical moments. Tim: “They proactively think along about how our software continues to meet the highest security requirements. At the same time, they stay close to their core and do not sell things they do not fully stand behind. I really appreciate that.” Sustainability also plays a role. “Our sector has traditionally been quite polluting and is trying to become greener. Fundaments pays attention to heat management and focuses on sustainable energy. I not only find that personally important, but it is also a positive commercial aspect of our services that we can pass on to our customers.”
In short: personal contact, stable services, and honest communication. This makes Fundaments a partner we can truly build on.
Related solutions
Do you need a scalable and reliable online environment that grows effortlessly with your business? Our Platform as a Service (PaaS) offers the perfect solution for your IT needs. With PaaS, you can focus on your core activities while we take care of the technical details. You benefit from maximum flexibility and minimal worries. In this text, discover the benefits of our PaaS solution and how it can support your business at every step of your growth. Read on to learn how simple and efficient your IT environment can be with Fundaments PaaS.
About the customer
When you pay at an unmanned fuel station, drive through a car wash in the evening, or start a transaction using a mobility card, there is a good chance Extendas makes this possible. For 25 years, Extendas has been delivering smart solutions for fuel stations and car washes in the Netherlands and Belgium — from ERP to point-of-sale systems and mobility platforms.
